How to Fix Netflix Black Screen with Sound on Android/iPhone

Experiencing a black screen with sound while streaming your favourite show can be very frustrating. Although this problem is frequent, it is typically straightforward to resolve once the root cause is determined. In this article, we will discuss the reasons behind Netflix showing a black screen with audio on Android and iPhone devices, provide effective troubleshooting steps, and present a useful Netflix movie downloader to prevent this issue in the future.

Why Netflix Black Screen with Sound on Android/iPhone?

Identifying the underlying causes is crucial for effectively addressing the problem. When Netflix plays audio without showing the video, it typically indicates several common technical issues:

Corrupted app cache or data: Over time, cached files can become damaged and disrupt proper playback.
Display settings or accessibility features: Options like colour correction or screen readers may interfere with video rendering.
Outdated software: Using older versions of the Netflix app or mobile operating system can lead to compatibility issues.
Content and privacy restrictions: On iOS devices, screen time or privacy settings may unintentionally block video output.

While troubleshooting these problems on mobile, many users choose to download Netflix videos on laptop as a reliable alternative for uninterrupted viewing. By recognising these possible reasons, you can implement targeted measures to fix the black screen problem while ensuring that audio playback remains unaffected.

Easy Fixes for Netflix Black Screen with Sound on Mobile Devices

Here are 3 easy-to-use fixes, each tackling a particular possible:

Fix 1. Clear Your Cache

As time goes by, Netflix saves cache files on your Android device to enhance its performance. However, if these files get corrupted, it may cause video playback issues while the audio continues to work. Deleting the cache eliminates these problematic files and usually fixes the problem without impacting your personal data.

Steps to clear the Netflix cache:

Step 1. Open your Settings app.
Step 2. Navigate to Apps or App Management, then find and select Netflix.
Step 3. Tap on Storage & Cache.
Step 4. Select Clear Cache. For persistent issues, tap Clear Storage as well.
Step 5. Restart the Netflix app and try playing a video.

Fix 2. Disable Colour Correction

Android’s accessibility options, such as color correction, aim to enhance visual accessibility, but they can sometimes disrupt the video display in certain applications. This may result in situations where the screen turns black while the audio continues to play. Turning off this feature usually fixes the playback issue.

Steps to disable color correction:

Step 1. Open Settings and go to Accessibility.
Step 2. Find Color Correction or Color Inversion.
Step 3. Toggle the switch off.
Step 4. Relaunch Netflix and test the video.

Fix 3. Update the Netflix App

An outdated version of the Netflix app may contain bugs or compatibility issues that result in a black screen while audio continues to play. Ensuring your app is up to date helps eliminate known issues and improves performance, especially after major system updates on your device.

Steps to update Netflix on iPhone:

Step 1. Open the App Store on your iPhone.
Step 2. Tap on your profile icon in the top-right corner.
Step 3. Scroll down to see available updates.
Step 4. If Netflix appears in the list, tap Update next to it.
Step 5. Once updated, reopen the app and try streaming again.

Fix 4. Disable Content and Privacy Restrictions

iPhones have integrated parental controls and privacy options that can restrict app features, such as video playback. If these restrictions are activated, they might hinder Netflix from properly showing video content. Modifying or turning off these settings can help regain complete access to the app.

Steps to disable content and privacy restrictions:

Step 1. Go to Settings > Screen Time.
Step 2. Tap Content & Privacy Restrictions.
Step 3. Turn off the feature completely, or customize settings to allow Netflix full access.
Step 4. Exit settings and try using the Netflix app again.

Fix Netflix Black Screen with Sound on Mobile Easily

Keeprix Video Downloader provides a lasting solution for users who often encounter Netflix black screen problems on mobile devices. This premium software allows you to download Netflix movies and TV shows directly to your computer in high quality, and easily transfer them to any device you want. It supports MP4 and MKV formats with resolutions up to 4K, while also maintaining subtitles and multiple audio tracks. With features for batch downloads and user-friendly settings, this tool empowers users to enjoy their Netflix content offline, without limitations or interruptions.

Here are the steps to fix the Netflix black screen with sound easily:

Step 1. Download Keeprix Video Downloader and install it on your computer. Launch it and choose the Netflix platform.

Step 2. Use the search bar of Netflix to find the movie or series you want to watch offline.

Step 3. Click the download button. Wait for the process to be completed. After that, you can transfer the downloads to your phone and watch them without a black screen.

Conclusion

Encountering a black screen with sound while using Netflix on your phone can interrupt your viewing experience, but resolving the issue is usually simple. You can try clearing the cache or turning off certain restrictive settings to get video playback working again on both Android and iPhone devices. If you’re looking for a permanent solution, Keeprix Video Downloader offers seamless offline access to all your favorite Netflix shows, eliminating streaming glitches and black screen problems.